Econowiz/lumapak-service-copilot

LumaPak Service Copilot models a Microsoft Copilot Studio engagement for a Swiss industrial packaging‑machine maker. It’s aimed at dealer and service teams to help resolve technical issues, check warranty context, and create structured service cases via a Power Automate action. Key features: a Copilot Studio agent connected to a source‑grounded SharePoint knowledge base, a locked data contract and seed CSVs (error codes, spare parts, warranty), a service‑case schema and working CreateServiceCase flow, plus a recorded walkthrough. The repo also includes a consulting kit (discovery, use‑case scoring, governance, rollout, agent patterns) and implementation notes. Scope is fictional demo data only; no production tenant or real customer data included.