Tadrop/ai-support-chatbot

A grounded RAG (retrieval-augmented generation) chatbot built to automate customer service for GreenLeaf Garden Supplies (fictional example). It crawls and indexes a site weekly, embeds content, retrieves relevant chunks to answer common questions with explicit citations, and escalates to a human (email or Crisp) whenever confidence is low or the answer is out-of-scope or policy-sensitive. Intended users: customer service teams who want to deflect routine queries and developers/operators deploying a site-specific chatbot (point CRAWL_ROOT_URL + API keys). Key features: Playwright crawler + semantic chunking, Voyage AI embeddings, Pinecone vector DB, Anthropic Claude for grounded responses (tool-enforced structured output), three-layer anti-hallucination checks (grounded prompt, cited-URL self-check, confidence-gated handoff), GDPR consent capture, lightweight vanilla-JS widget, SQLite turn log, admin dashboard, tests and Docker/local deployment options.

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